Conclusions
A wide range of ITS technologies, which can help transit agencies better serve the transportation disadvantaged, are currently deployed in the real world. While technology is constantly evolving, many of these technologies have matured into fully functioning systems that are proving their value within transit agencies and are serving clients on a daily basis.
With the high degree of variability among transit providers and the areas they serve, there is no single technology or configuration that will be appropriate for all areas. Fortunately, with the breadth of technologies that are currently available and the degree to which technology can be customized, an ITS application can be developed for almost any setting.
The deployment of ITS technology will inevitably require overcoming some hurdles, either technical or institutional. By examining what others have learned, many valuable insights can be gained and many challenges overcome. While the technologies covered in this report are focused on improving services for the transportation disadvantaged, it should also be recognized that many of these technologies are of equal benefit to the transportation providers by providing the data needed for accurate reporting and streamlining operations.