Appendix

Customer Survey – Parking Availability System

We Value Your Opinion! You may have noticed electronic signs around the Tinley Park/80th Avenue and Mokena/Hickory Creek Stations, which display up-to-the-minute parking availability information. We are interested in hearing your opinion. Please take a few minutes to complete this survey. Surveys will be collected when you arrive at the LaSalle Station.

How often do you use Metra?
- 4 to 5 times a week or more
- 2 to 3 times a week
- Once a week
- 1 to 3 times a month
- Less than once a month
- This is my first time
Has the information about available parking spaces at the Tinley Park/80th Avenue and/or Mokena/Hickory Creek Stations displayed on the new signs ever caused you to take Metra when you originally planned to drive to your final destination?
- No
- Yes
- N/A – I never drive to my final destination
Before the parking availability signs were installed in September 2006, did you ever arrive at the Mokena/Hickory Creek Station and find no spaces available?
- No (Proceed to Question 5)
- Yes. What did you do when you found that there was no parking? (Please check all that apply and circle what you most often did)
  - Parked at the Tinley Park/80th Avenue Station
  - Parked at another Metra Station (please specify station) ______________________
  - Drove to another Metra Station, but did not find parking (please specify what you did) _________________________________________
  - Drove to my final destination instead of taking Metra
  - Other (please specify) _______________________
Since the parking availability signs were installed in September 2006, have you ever planned to park at the Mokena/Hickory Creek Station but did not because there were no spaces available?
- No (Proceed to Question 5)
- Yes. What did you do when this happened? (Please check all that apply and circle what you have most often done)
  - Parked at Tinley Park/80th Avenue after seeing a parking availability sign indicating that there was no parking available at Mokena/Hickory Creek.
  - Parked at another Metra Station (other than Tinley Park/80th Avenue) after seeing a parking availability sign indicating that there was no parking available at Mokena/Hickory Creek.
  - Drove to another Metra Station, but did not find parking (please specify what you did) _________________________________________
  - Drove to my final destination instead of taking Metra
  - Other (please specify) _______________________
Based on your experience with the parking availability signs over the past 2 months, please rate your level of agreement with each of the statements in the following table. (Please mark only one selection on each row.)

	Strongly Disagree 1	Disagree 2	Neutral 3	Agree 4	Strongly Agree 5	N/A
The signs have reduced the amount of time I spend searching for an available parking space when riding the Rock Island Line.
The signs have not made any difference to me since I've never had trouble finding parking on the Rock Island Line.
The signs are correctly located to provide me with information at the right time so that I can make important decisions about my trip.
The information provided on the signs has not affected how often I ride Metra.
I feel that the information on the signs is accurate.
I've found myself riding Metra more now that the signs provide me with information about the availability of parking spaces.
I feel that the information on the signs has improved my overall commuting experience.
I would like to see similar signs installed at other Metra stations.

Do you have any comments (either positive or negative) to add about the signs? _________________________

Thank You!

Customer Survey – Parking Availability System

How often do you use Metra?
- 4 to 5 times a week or more
- 2 to 3 times a week
- Once a week
- 1 to 3 times a month
- Less than once a month
- This is my first time
Has the information about available parking spaces at the Tinley Park/80th Avenue and/or Mokena/Hickory Creek Stations displayed on the new signs ever caused you to take Metra when you originally planned to drive to your final destination?
- No
- Yes
- N/A – I never drive to my final destination
Before the parking availability signs were installed in September 2006, did you ever arrive at the Tinley Park/80th Avenue Station and find no spaces available?
- No (Proceed to Question 4)
- Yes. What did you do when you found that there were no available parking spaces? (Please check all that apply and circle the response that you did most often)
  - Parked at the Mokena/Hickory Creek Station
  - Parked at another Metra Station (please specify station) ______________________
  - Drove to another Metra Station, but did not find parking (please specify what you did) _________________________________________
  - Drove to my final destination instead of taking Metra
  - Other (please specify) _______________________
Since the parking availability signs were installed in September 2006, have you ever planned to park at the Tinley Park/80th Avenue Station but did not because there were no spaces available?
- No (Proceed to Question 5)
- Yes. What did you do when this happened? (Please check all that apply and circle what you have most often done)
  - Parked at Mokena/Hickory Creek after seeing a parking availability sign indicating that there was no parking available at Tinley Park/80th Avenue.
  - Parked at another Metra Station (other than Mokena/Hickory Creek) after seeing a parking availability sign indicating that there was no parking available at Tinley Park/80th Avenue.
  - Drove to another Metra Station, but did not find parking (please specify what you did) _________________________________________
  - Drove to my final destination instead of taking Metra
  - Other (please specify) _______________________
Based on your experience with the parking availability signs over the past 2 months, please rate your level of agreement with each of the statements in the following table. (Please mark only one selection on each row.)

	Strongly Disagree 1	Disagree 2	Neutral 3	Agree 4	Strongly Agree 5	N/A
The signs have reduced the amount of time I spend searching for an available parking space when riding the Rock Island Line.
The signs have not made any difference to me since I've never had trouble finding parking on the Rock Island Line.
Before the signs, I often circulated between the north and south parking lots at the Tinley Park Station looking for an available space.
The signs are correctly located to provide me with information at the right time so that I can make important decisions about my trip.
The information provided on the signs has not affected how often I ride Metra.
I feel that the information on the signs is accurate.
I've found myself riding Metra more now that the signs provide me with information about the availability of parking spaces.
I feel that the information on the signs has improved my overall commuting experience.
I would like to see similar signs installed at other Metra stations.

Do you have any comments (either positive or negative) to add about the signs? ___________________________

Thank You!

Customer Survey – Parking Availability System at Glenmont Station

We Value Your Opinion! You may have noticed electronic signs around the Glenmont Metro Station which display up-to-the-minute parking availability information. We are interested in your opinion of these new signs. We would greatly appreciate your input on this topic by completing this survey. Thank you for your time!

How often do you commute on the Red Line?
- 4 to 5 times a week or more
- 2 to 3 times a week
- Once a week
- 1 to 3 times a month
- Less than once a month
- This is my first time
During your normal commute, have you ever seen a message sign showing parking availability information for the Glenmont Metro Station?
- No (Proceed to question 5)
- Yes. At which locations have you seen the message signs (Please check all that apply)?
  - On Georgia Avenue near the Norbeck Park-and Ride lot
  - On Norbeck Road
  - On Layhill Road
  - Not sure
Did you know about the Norbeck lot before these message signs were installed in late April?
- No
- Yes
Why did you decide to park at the Norbeck Park-and-Ride lot today?
- I saw a message sign saying "Glenmont Garage Full"
- I normally park here because the Glenmont garage tends to be full (Skip to Question 7)
- I normally park here because it's cheaper to ride the bus than to park at Glenmont (Skip to Question 7)
- Other _______________________
How often do you park at the Norbeck Park-and-Ride lot?
- Usually (Skip to Question 7)
- Sometimes (Skip to Question 7)
- Rarely
- This is my first time
Why don't you park at Norbeck more often? (Please check all that apply.)
- Don't need to since I rarely have trouble parking at Glenmont
- Unfamiliar with the bus schedules
- Bus service not frequent enough
- Norbeck is out of my way
- Lack of mid-day bus service
- Bus service ends too early in the evening
- Other ___________________________
Based on your experience with the parking availability signs over the past couple of months, please rate your level of agreement with each of the statements in the following table. (Please mark only one selection on each row.)

	Strongly Disagree 1	Disagree 2	Neutral 3	Agree 4	Strongly Agree 5	N/A
The signs have reduced the amount of time I spend searching for an available parking space when riding the Red Line.
The signs have not made any difference to me since I've never had trouble finding parking on the Red Line.
Before the signs, I often spent time circling in the Glenmont Garage looking for an available space.
Overall, the message signs have improved my awareness of parking alternatives for the Red Line.
I am satisfied with the location of the signs as they provide me with information at the right place in my trip.
The information provided on the signs has not affected how often I ride Metro.
I feel that the information on the signs is accurate.
I've found myself riding Metro more now that the signs provide me with information about the availability of parking spaces.
I feel that the information on the signs has improved my overall commuting experience.
I would like to see similar signs installed at other Metro Stations.

Do you have any comments (either positive or negative) to add about the signs? ___________________________

Thank You!