Appendix F: Wave 2 Survey Packet

<FNAME> <LNAME> <DATE>
<ADDRESS>
<CITY>, <ST> <ZIP>

Dear <FNAME>:

Thank you for agreeing to participate in the final phase of the Cobb County Driver Satisfaction Study. As we explained to you on the telephone, the purpose of this last survey is to document levels of driver satisfaction with specific roadway segments in the Atlanta region — in your case, <roadname> — for a different season and to increase the statistical reliability of our results.

As with the first time you completed the survey for us, the study process involves three steps.

4. First, please review the enclosed Driver Survey: The survey contains questions about your driving experience on <roadname> on the date and time of your drive.
5. Second, drive <roadname> on <time>, following your normal routine for making that particular trip. Before you start your drive that day, please review the questions we ask as part of the Driver Survey. We also ask that you not use your cellular phone during that portion of your drive if at all possible.
   The survey needs to be completed as soon after your scheduled drive as possible.
6. Finally, report the information from the Driver Survey. You can do this in one of three ways:

   	by logging on to http://surveys.nustats.com:8080/volpe/
   	faxing your completed forms to Stacey Bricka at 800-626-9294,
   	or simply mailing the forms to us in the enclosed postage-paid envelope.

This study is the first of its kind to be conducted in the United States and thanks to your help, has been successful in helping to identify more accurate measurements of driver satisfaction. Again, we appreciate your assistance in helping us to complete this important study and have enclosed a small token of appreciation. If you would like to verify the information you've been told, please feel free to contact Joe Fletcher, Operations Division Manager at the Cobb County Department of Transportation (770-528-1684). You can also call me at 617-494-3692 to verify the study information or if you have more general questions about the process.

Sincerely,

Please review this form prior to the scheduled drive date and time, then answer the questions as soon after you finish the drive as possible. Please answer these questions only for the section of your trip that was along <roadname>?

ABOUT YOUR TRIP Please record the date and time you made this drive Date: ______________________     Time: ______________________ What road(s) did you take to get on to <roadname>? Where did you get off <roadname>? (specify road name) Was this drive typical compared to conditions when you usually make this drive: 4a. On <roadname>? Yes Continue with Question 4b No Describe what made this drive different from most. ____________________________________________________________ ____________________________________________________________ 4b. On the other roads you used to make this trip? Yes Continue with Question 5 No Describe what made this drive different from most. ____________________________________________________________ ____________________________________________________________ In thinking about the level of traffic congestion you experienced today on <roadname>, how normal was that compared to what you typically experience when driving at this time of day? (mark all that apply) Much lighter traffic congestion today than normal Somewhat lighter traffic congestion today than normal About the same level of traffic congestion today as normal Somewhat heavier traffic congestion today than normal Much heavier traffic congestion today than normal While making your scheduled drive today, how concerned were you about arriving at your destination on time? Not at all concerned Somewhat concerned Very concerned How much flexibility in your schedule did you have today regarding when you made this particular trip? No flexibility Some flexibility A lot of flexibility Not including yourself, how many others were in the vehicle with you when making this trip? No one else Household Members: (specify number) ___ Non-Household Members: (specify number) ___ Did you perform any of the following activities while driving on <roadname> today? (mark all that apply) Used a cellular phone Listened to music on the radio, CDs or tapes Listened to talk shows on the radio Ate or drank Other: (specify) _________________ Continue with Question 10

How satisfied were you with the following road conditions today on <roadname>? Road Condition Extremely Unimportant Extremely Important a. Lane width 1 2 3 4 5 6 7 b. Quality of road pavement 1 2 3 4 5 6 7 c. Quality of pavement markings 1 2 3 4 5 6 7 d. Roadside landscaping 1 2 3 4 5 6 7 e. Driving behavior of other road users 1 2 3 4 5 6 7 f. Overall level of traffic congestion 1 2 3 4 5 6 7 g. Number of times stopped by a red light 1 2 3 4 5 6 7 h. Amount of time spent at red lights 1 2 3 4 5 6 7 i. Amount of green light time for side streets 1 2 3 4 5 6 7 j. Traffic signal coordination along route 1 2 3 4 5 6 7 k. Your overall travel speed 1 2 3 4 5 6 7 l. Availability of turn lanes 1 2 3 4 5 6 7 Overall, how satisfied were you with your driving experience today on <roadname>?   Extremely Dissatisfied Extremely Satisfied a. Overall satisfaction 1 2 3 4 5 6 7 Of the road conditions listed in Question 10, please indicate which three were the MOST important to you while making this drive today? (write in letter of road condition from Question 10) MOST important 2nd most important 3rd most important Of the road conditions listed in Question 10, please indicate which three were the LEAST important to you while making this drive today? (mark all that apply) LEAST important 2nd least important 3rd least important COMMENTS Please use the space below to record how your driving experience on <roadname> may have changed in the last few weeks. If there have been no changes, just note "NONE."   Please use the space on the back of this sheet to record additional comments or feedback regarding your driving experience on <roadname> today. THANK YOU! TO REPORT YOUR INFORMATION: log onto http://surveys.nustats.com:8080/volpe/, fax to 800-626-9294, or mail back to us — just fold (with the Business Reply Mail showing) and close with tape

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