Hi, my name is __________ and I'm calling on behalf of the U.S. Department of Transportation and Cobb County. May I speak with [**FNAME** **LNAME**]? [If new person, reintroduce, if same person, continue]. The U.S. DOT and Cobb County are working on a study to measure driver satisfaction on area roadways and you helped us with the first phase by driving on [ROAD] back in [MONTH]. We definitely appreciate your help with that effort!

We are now beginning the second and final phase of the study so we can obtain a second set of opinions and satisfaction levels for a different season, which will improve the quality of the overall study. We'd like to ask your help by making the same drive one more time and completing a second driver's survey, which will look a lot like the first driver's survey you completed.

To confirm that you are eligible for this second phase, I'd like to make sure that you are still driving on [ROAD], on [DAY OF WEEK]s between the hours of [HOURS] for [PURPOSE]. Is this correct?
Yes — SCHEDULE FOR TRAVEL
No — if not, how has it changed? (documentation and flag daily checks by project manager)

To be eligible, the respondent needs to use the roadway during the same time period and on the same day of week (weekday if original drive was Tues-Thurs, Saturday if original drive was Saturday, and Sunday if original drive was Sunday). For trip purpose, the priority is to match the wave 2 trip purpose exactly. However, should that not be possible, interviewers are allowed to match within groups. Should a respondent report a change that is outside the original grouping (from subsistence to maintenance, for example) the interviewer pends that case and not schedule the respondent for travel.

The trip purpose groups are:

• Subsistence (Work, School)
• Maintenance (Personal Business)
• Discretionary (Home, Shopping, Visiting Friends/Family, Recreation)

Great. What we'd like to do is ask you to complete the new driver's survey after traveling on [ROAD] on [DAY, DATE] between the hours of [TIME], when you're making a typical [PURPOSE] trip. Will this be a typical travel day for you?
Yes — schedule
No — what about ...

As with the first survey, I'll mail you a packet that contains the driver survey and a small token of our appreciation for your help with this survey. As with the first survey, you'll be able to return the completed survey by using a postage paid envelope, entering your information on our website, or faxing it to a toll-free fax number. To mail the new driver survey to you, I'd like to confirm that your address is still ... ?
CONFIRM ADDRESS

[IF EMAIL] And can I still email a reminder to you at [EMAIL]? (yes/no, if no — get new email account)
[IF NO EMAIL] Do you have an email account where I can send a reminder to you? (yes/no, if yes — get new email account)

We will be emailing and making reminder calls the day before your scheduled drive. Is [number] the best phone number to reach you at?

1. Yes
2. No

If no, what is a better number to contact you at? [Enter Number ###-###-####]

Thank you for your help with this important study! Please keep an eye out for the survey packet. After you receive it, you'll find it useful to review the driver survey before you make this particular trip, and you should plan to complete the driver survey as soon after you make that trip as possible. Do you have any questions that I can answer for you at this time?