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Appendix C: Wave 1 Survey Packet

Appendix C includes the following wave 1 materials mailed to all recruited participants:

Please note that for the study, the Background and Driver surveys were formatted to fit on one page (legal size).

<FNAME> <LNAME>
<ADDRESS>
<CITY>, <ST> <ZIP> Dear <FNAME>:

Thank you for agreeing to participate in the Driver Satisfaction Study. As we explained to you on the telephone, the purpose of this study is to measure levels of driver satisfaction with specific roadway segments in the Atlanta region - in your case, <roadname>. This study is the first of its kind to be conducted in the United States and, if successful, will lead the way in developing more accurate measurements of driver satisfaction.

The study process involves three steps.

  1. First, please review the two enclosed forms:
    • Background Information: This helps us to understand your regular travel on <roadname> and provides us some information about your vehicle.
      Please complete this sheet prior to your scheduled drive.
    • Driver Survey: The survey contains questions about your driving experience on <roadname> on the date and time of your drive.
      The survey needs to be completed as soon after your scheduled drive as possible.

    Both forms are equally important for our study. If you have any questions or would like assistance in completing these forms, please call Stacey Bricka at 1-800-447-8287, ext. 2240 or email her at sbricka@nustats.com. Stacey is managing the survey on behalf of the US Department of Transportation.
  2. Second, drive <roadname> on <time>, following your normal routine for making that particular trip. Before you start your drive that day, please review the questions we ask as part of the Driver Survey. We also ask that you not use your cellular phone during that portion of your drive if at all possible.
  3. Finally, report the information from the Background Information Sheet and Driver Survey. You can do this in one of three ways:
    Icon of a computer by logging on to http://surveys.nustats.com:8080/volpe/
    Icon of a fax machine faxing your completed forms to Stacey Bricka at 512-306-9077,
    Icon of a mailbox or simply mailing the forms to us in the enclosed postage-paid envelope.

Again, we appreciate your assistance in this important study and have enclosed a small token of appreciation. If you would like to verify the information you've been told, please feel free to contact Joe Fletcher, Operations Division Manager at the Cobb County Department of Transportation (770-528-1684). You can also call me at 617-494-3692 to verify the study information or if you have more general questions about the process.

Sincerely

Image of Jane E. Lappin's signature
Jane Lappin, Program Manager

BACKGROUND INFORMATION

The following questions will help us understand your usual driving experience when you are on <roadname> <day> between the hours of <time>. Please complete this form prior to your scheduled drive.

Driver ID: < #### >      Driver: <name>
Drive Date: <day>, <date>                Drive Time: <time>                Route: <roadname>

ABOUT YOUR TRIP

  1. When you usually drive on <roadname> <during the week> between the hours of <7am and 9am>, where do you start this trip?
Sample fill-in oval for form Home Right pointing arrow meaning 'continue with question 2' Continue with Question 2
Sample fill-in oval for form Other Down pointing arrow meaning 'fill in address information below' What is that address?
Street: ______________________
City/State/Zip: ____________________

  1. What is your main activity at that place?
Sample fill-in oval for form 1. Home Sample fill-in oval for form 6. Shopping
Sample fill-in oval for form 2. Visiting Friends/Family Sample fill-in oval for form 7. School
Sample fill-in oval for form 3. Personal Business Sample fill-in oval for form 8. Recreation
Sample fill-in oval for form 4. Work Sample fill-in oval for form  
Sample fill-in oval for form 5. Other: (specify) ______________

  1. What road(s) do you usually take to get to <roadname> when you make this trip?
 
 
  1. When you turn off of <roadname>, what road(s) do you usually take to get to your final destination?
 
 

  1. And where are you going?
Sample fill-in oval for form Home Right pointing arrow meaning 'continue with question 6' Continue with Question 6
Sample fill-in oval for form Other Down pointing arrow meaning 'fill in address information below' What is that address?
Street: ______________________
City/State/Zip: ____________________

  1. What is your main activity there? (enter code from Question 2) ___
  2. Approximately, how many miles is that trip?

    ___ Number of miles
  3. And how long does it typically take you to make that trip?

    ___ Number of minutes
  1. And when you usually make this trip do you typically make any stops along the way (i.e. at shops, businesses, etc.)?
Sample fill-in oval for form No Right pointing arrow Continue with Question 10
Sample fill-in oval for form Yes Right pointing arrow How many stops do you usually make? ____

9b. For each stop, please indicate where and why you make that stop. (For Activity, use code from Question 2)

Stop: Place Name: Was stop before, on, or after <roadname>? Activity
1 ______________________ Sample fill-in oval for form Before Sample fill-in oval for form On Sample fill-in oval for form After ____
2 ______________________ Sample fill-in oval for form Before Sample fill-in oval for form On Sample fill-in oval for form After ____
3 ______________________ Sample fill-in oval for form Before Sample fill-in oval for form On Sample fill-in oval for form After ____
4 ______________________ Sample fill-in oval for form Before Sample fill-in oval for form On Sample fill-in oval for form After ____

  1. When you usually make this trip, how concerned are you about arriving at your destination on time?
Sample fill-in oval for form Not at all concerned Sample fill-in oval for form Somewhat concerned Sample fill-in oval for formVery concerned

  1. In general, how much flexibility in your schedule do you have regarding when you make this particular trip?
Sample fill-in oval for form No flexibility Some flexibility Sample fill-in oval for form A lot of flexibility

  1. Not including yourself, how many others are usually in the vehicle with you when making this trip?
Sample fill-in oval for form No one else
Sample fill-in oval for form Household Members: (specify number) ___
Sample fill-in oval for form Non-Household Members: (specify number) ___

  1. When you usually make this trip, do you perform any of the following activities while driving on <roadname>? (mark all that apply)
Sample fill-in oval for form Use a cellular phone
Sample fill-in oval for form Listen to music on the radio, CDs or tapes
Sample fill-in oval for form Listen to talk shows on the radio
Sample fill-in oval for form Eat or drink
Sample fill-in oval for form Other: (specify) _________________

  1. How important are the following road conditions to you when you normally make this trip?
Road Condition Extremely
Unimportant		 Extremely
Important
a. Lane width 1 2 3 4 5 6 7
b. Quality of road pavement 1 2 3 4 5 6 7
c. Quality of pavement markings 1 2 3 4 5 6 7
d. Roadside landscaping 1 2 3 4 5 6 7
e. Driving behavior of other road users 1 2 3 4 5 6 7
f. Overall level of traffic congestion 1 2 3 4 5 6 7
g. Number of times stopped by a red light 1 2 3 4 5 6 7
h. Amount of time spent at red lights 1 2 3 4 5 6 7
i. Amount of green light time for side streets 1 2 3 4 5 6 7
j. Traffic signal coordination along route 1 2 3 4 5 6 7
k. Your overall travel speed 1 2 3 4 5 6 7
l. Availability of turn lanes 1 2 3 4 5 6 7

ABOUT YOUR VEHICLE

V1. What is the year, make, and model of the vehicle you typically use to make this trip?

Year ____ Make ____ Model ____

V2. Is this a ...

Sample fill-in oval for form Car Sample fill-in oval for form Pick-up Truck
Sample fill-in oval for form Minivan Sample fill-in oval for form Motorcycle
Sample fill-in oval for form Sport Utility Vehicle    
Sample fill-in oval for form Other: (specify) _______________________________________

GENERAL DRIVING HABITS

G1. On average, how many miles a year do you personally drive? Please consider all vehicles you drive, whether you own those vehicles or not, and all reasons you drive (including travel for business or while on vacation).

Sample fill-in oval for form Less than 5,000 miles Sample fill-in oval for form 15,000 - 19,999 miles
Sample fill-in oval for form 5,000 - 9,999 miles Sample fill-in oval for form 20,000 miles or more
Sample fill-in oval for form 10,000 - 14,999 miles    

G2. If you consider all the driving you do in a given year, what percent of your time do you spend driving on local roadways as compared to major thoroughfares or highways? Record the percent of time spent on each roadway type below (the three numbers should add to 100%).
_____ Local Neighborhood Streets
(examples: Skyline Trail, Lakeview Lane, etc.)
_____ Main Roads or Thoroughfares
(examples: Paces Ferry Road, Cumberland Parkway, etc.)
_____ Highways (examples: I-285, I-75, I-20, I-85, etc.)

THANK YOU!

TO REPORT YOUR INFORMATION:
  1. log onto http://surveys.nustats.com:8080/volpe/,
  2. fax to 512-306-9077, or
  3. return with your completed driver survey in the postage-paid envelope.


DRIVER SURVEY

Please review this form prior to the scheduled drive date and time, then answer the questions as soon after you finish the drive as possible. Please answer these questions only for the section of your trip that was along <roadname>?

Driver ID: < #### >      Driver: <name>
Drive Date: <day>, <date>                Drive Time: <time>                Route: <roadname>

ABOUT YOUR TRIP

  1. Please record the date and time you made this drive
Date: ______________________     Time: ______________________

  1. What road(s) did you take to get on to <roadname>?
 
 
  1. Where did you get off <roadname>? (specify road name)
 
 

  1. Was this drive typical compared to conditions when you usually make this drive:
    4a. On <roadname>?
Sample fill-in oval for form Yes Right pointing arrow meaning 'continue with question 4b' Continue with Question 4b
Sample fill-in oval for form No Down pointing arrow meaning 'describe what made this drive different below' Describe what made this drive different from most.
____________________________________________________________
____________________________________________________________

4b. On the other roads you used to make this trip?
Sample fill-in oval for form Yes Right pointing arrow meaning 'continue with question 5 Continue with Question 5
Sample fill-in oval for form No Down pointing arrow meaning 'describe what made this drive different from most below' Describe what made this drive different from most.
____________________________________________________________
____________________________________________________________

  1. In thinking about the level of traffic congestion you experienced today on <roadname>, how normal was that compared to what you typically experience when driving at this time of day? (mark all that apply)
Sample fill-in oval for form Much lighter traffic congestion today than normal
Sample fill-in oval for form Somewhat lighter traffic congestion today than normal
Sample fill-in oval for form About the same level of traffic congestion today as normal
Sample fill-in oval for form Somewhat heavier traffic congestion today than normal
Sample fill-in oval for form Much heavier traffic congestion today than normal

  1. While making your scheduled drive today, how concerned were you about arriving at your destination on time?
Sample fill-in oval for form Not at all concerned Sample fill-in oval for form Somewhat concerned Sample fill-in oval for form Very concerned

  1. How much flexibility in your schedule did you have today regarding when you made this particular trip?
Sample fill-in oval for form No flexibility Sample fill-in oval for form Some flexibility Sample fill-in oval for form A lot of flexibility

  1. Not including yourself, how many others were in the vehicle with you when making this trip?
Sample fill-in oval for form No one else
Sample fill-in oval for form Household Members: (specify number) ___
Sample fill-in oval for form Non-Household Members: (specify number) ___

  1. Did you perform any of the following activities while driving on <roadname> today? (mark all that apply)
Sample fill-in oval for form Used a cellular phone
Sample fill-in oval for form Listened to music on the radio, CDs or tapes
Sample fill-in oval for form Listened to talk shows on the radio
Sample fill-in oval for form Ate or drank
Sample fill-in oval for form Other: (specify) _________________

Continue with Question 10 Right pointing arrow meaning 'continue with question 10
  1. How satisfied were you with the following road conditions today on <roadname>?
Road Condition Extremely
Unimportant		 Extremely
Important
a. Lane width 1 2 3 4 5 6 7
b. Quality of road pavement 1 2 3 4 5 6 7
c. Quality of pavement markings 1 2 3 4 5 6 7
d. Roadside landscaping 1 2 3 4 5 6 7
e. Driving behavior of other road users 1 2 3 4 5 6 7
f. Overall level of traffic congestion 1 2 3 4 5 6 7
g. Number of times stopped by a red light 1 2 3 4 5 6 7
h. Amount of time spent at red lights 1 2 3 4 5 6 7
i. Amount of green light time for side streets 1 2 3 4 5 6 7
j. Traffic signal coordination along route 1 2 3 4 5 6 7
k. Your overall travel speed 1 2 3 4 5 6 7
l. Availability of turn lanes 1 2 3 4 5 6 7

  1. Overall, how satisfied were you with your driving experience today on <roadname>?
  Extremely
Dissatisfied		 Extremely
Satisfied
a. Overall satisfaction 1 2 3 4 5 6 7
  1. Of the road conditions listed in Question 10, please indicate which three were the MOST important to you while making this drive today? (write in letter of road condition from Question 10)
Sample fill-in oval for form MOST important Sample fill-in oval for form 2nd most important Sample fill-in oval for form 3rd most important
  1. Of the road conditions listed in Question 10, please indicate which three were the LEAST important to you while making this drive today? (mark all that apply)
Sample fill-in oval for form LEAST important Sample fill-in oval for form 2nd least important Sample fill-in oval for form 3rd least important

COMMENTS


Please use the space below (or the back of this sheet) to record additional comments or feedback regarding your driving experience on <roadname> today.

 

THANK YOU!

TO REPORT YOUR INFORMATION:
  1. log onto http://surveys.nustats.com:8080/volpe/,
  2. fax to 512-306-9077, or
  3. return with your completed driver survey in the postage-paid envelope.

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